KnowMe records all inbound calls to a Toll Free Number. Call recording allows you to assess and train your customer service employees using live examples of calls made by existing employees and reviewing calls made by trainees. Our typical customer reports significant increases in customer service effectiveness within the first 2-3 months as well as significantly increased customer satisfaction and retention.

Customer Service Call Analytics

The KnowMe call tracking system and its comprehensive reporting capability immediately informs you on who called your company, when the call was placed, and where the call came from (campaign or area code). This allows you, the KnowMe customer, to optimize your business resources to maximize revenues and minimize operating expenses by offering a more comprehensive understanding of who you're doing business with as the calls come in.

Customer Service Priority and Save a Deal Solutions

KnowMe also offers additional features for your phone system to assist in placing customers at a higher priority and ensure world-class customer satisfaction.

• Multi-Ring Calling This service allows you to assign up to 3 phone numbers to one individual. When there is an incoming call for this individual on any of those numbers, all three numbers ring until the call is picked up.

• Automated Customer Satisfaction Surveys At the end of a call, an automated voice will ask the customer about their satisfaction level, from 1(low) to 5 (high). First, the KnowMe reporting capabilities will show the average customer satisfaction rating and allow businesses to track this average. Second, and more importantly, if a low satisfaction number is received, such as a 1 or a 2, the Automated Customer Satisfaction Survey system will notify the appropriate party for immediate follow-up.

If your company does not have its own in house customer service training, KnowMe offers its own web based Phone Skill Training Program to maximize your customer service quality.

KnowMe also offers a Lead Scoring Service, which includes listening to each phone call and grading that call based on the customer's criteria.