Protect institutional knowledge. Sales people form close bonds with their customers as a part of their job description, however. Failure to retain a customer during a salesperson transition is one of the most likely ways to lose a customer. Using the Knowme Call Tracking system, companies can assign each sales person a Toll Free Number (TFN) which in turn would be given to the customer, such as on the salesperson’s business card. The TFN is then assigned to the salesperson’s office line, cell phone, or both. KnowMe eases transition and helps you retain customers in the event their usual salesperson leaves your company.

People can be more productive. Multi-Ring Calling allows you to assign up to 3 phone numbers to one individual. When there is an incoming call for this individual on any of those numbers, all three numbers ring until the call is picked up.

You can ensure consistent best practices through features such as an Automated Customer Satisfaction Survey. > At the end of a call, an automated voice will ask the employee about their satisfaction level , from 1 (low) to 5 (high). First, the Knowme reporting capabilities will show the average employee satisfaction rating and allow businesses to track this average. Second, and more important, if a low satisfaction number is hit such as a 1 or a 2, the Automated Customer Satisfaction Survey system will notify the appropriate party for immediate follow-up.

Optimize your office, department and staff hours. KnowMe helps you see your weekly and daily incoming call trends, allowing you to optimize your office, department or staff hours.